Returns & Exchanges Policy
At BOOX Shop, we stand by the quality of our E-Ink tablets and offer a 30-day return window for items in original condition. If you are not completely satisfied with your purchase, we provide a streamlined process for hardware returns and technical troubleshooting.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare the Device
Ensure the BOOX device is factory reset, placed in its original packaging, and includes all accessories, styluses, and manuals.
Ship to Service Center
Affix the provided shipping label and drop off the package at an authorized courier location; we recommend retaining your tracking number for security.
Inspection and Refund
Once our technicians verify the device's condition, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing